Refund policy

Return & Refund Policy

At M’Aloha, every item is individually made for you once your order is placed. Because of this, returns and exchanges are generally not possible, except in cases where the product is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at maloha.just.live@gmail.com if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and arrange either a replacement or a refund.
To process your claim, we may request a photo of the damaged or defective item.

Exceptions / Non-Returnable Items

Since all of our products are individually made for each customer, we cannot accept returns or exchanges if:

  • you ordered the wrong size, color, or design,

  • you changed your mind after placing the order,

  • the item was purchased on sale or with a gift card.

European Union Customers

If your order is being shipped into the European Union:

  • According to EU consumer protection law, customers normally have a 14-day right of withdrawal (“cooling-off period”).

  • However, this right does not apply to individually made products that are created based on your order.

  • You are still entitled to a replacement or refund if the item is defective, damaged, or incorrect.

Rest of the World

For all customers outside the EU:

  • All sales are final.

  • Returns or refunds are only possible if the item is defective, damaged, or incorrect.

Goodwill & Store Credit

In certain cases, and at our discretion, we may offer store credit (gift cards) as an alternative solution. Store credit may be granted without requiring the item to be returned. Please note, however, that this is a goodwill gesture and not a legal entitlement.

Refunds

Once we have reviewed and approved your claim, we will arrange either a replacement or a refund.
Refunds will be made to your original payment method. Please note that your bank or credit card provider may require additional processing time before the refund is visible in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 maloha.just.live@gmail.com